Artez Chapman - Technical Support & Operations Professional

About Me

Born and raised in Florida. A '90s kid from the dial-up days — when getting online meant kicking everyone off the phone. Those early struggles to get connected were my first lessons in networking.

I built the foundation at the Center for Advanced Technologies at Lakewood High School, then pursued an Associate of Science in Computer Programming at St. Petersburg College (1 course remaining, expected 2026). From 2017 to 2025 I spent 8 years at Charter Communications (Spectrum) handling connectivity, DNS, DHCP, VoIP, device provisioning, and escalation workflows across residential and small business accounts. Today I work as a Technical Support Analyst at WellnessSpace Brands, supporting a globally deployed fleet of cloud-connected commercial wellness equipment.

artez@journey:~$ cat technology-timeline

HS: Center for Advanced Technologies → coding & hardware fundamentals

SPC: AS Computer Programming → logic & problem-solving

2015-2017: St. Petersburg College → campus IT & event tech

2017-2025: Charter Communications → 8 years network operations

2026-Present: WellnessSpace Brands → cloud-connected equipment ops|

Professional Certifications

CERTIFIED

CompTIA Security+

Risk management, incident response, threat analysis, and security architecture fundamentals.

CERTIFIED

CompTIA Network+

TCP/IP, routing and switching, network troubleshooting, and infrastructure design fundamentals.

CERTIFIED

CompTIA A+

Hardware and software troubleshooting, system maintenance, and end-user technical support.

Professional Experience

Technical Support Analyst

WellnessSpace Brands | May 2026 – Present | Clearwater, FL

artez@wsb:~$ systemctl status support-ops

● Fleet: Globally deployed commercial wellness equipment

● Platform: Proprietary cloud-based fleet management

● Scope: End-to-end ticket lifecycle across hardware & software

● Clients: Enterprise fitness & wellness operators|

Manage technical support tickets end-to-end across a globally deployed fleet of cloud-connected commercial equipment
Diagnose hardware and software faults by replicating reported issues on test units to confirm root cause before escalating or dispatching parts
Provision client access accounts and configure unit access modes for facility deployments
Coordinate remote site setup and repair procedures with service technicians in real time, sequencing installation, configuration, and validation before sign-off
Monitor fleet health and diagnose remote device issues through a proprietary cloud-based management platform
Identify recurring failure patterns across the fleet and escalate with documented evidence to flag systemic issues before they scale

Internet & VoIP Technical Support Representative

Charter Communications (Spectrum) | 2017 - 2025 | Tampa Bay Area, FL

artez@charter:~$ systemctl status network-operations

● Tenure: 8 years (2017 - 2025)

● Voice of Customer: 95+ consistently maintained

● Scope: Residential & small business — Tier 1/2 network and VoIP

● Skills: TCP/IP, DNS, DHCP, VoIP, Provisioning, Diagnostics|

Delivered Tier 1/2 technical support for connectivity, application, and VoIP issues across residential and small business accounts
Performed network diagnostics using backend monitoring systems — analyzing signal levels, device authentication, and fault patterns to isolate and resolve connectivity issues
Managed device provisioning workflows including IP address assignment, bandwidth allocation, and account-level configuration across device, account, and network layers
Configured email clients and resolved mail delivery failures across SMTP, IMAP, POP3, and MX record configurations on desktop and mobile platforms
Supported endpoint security software deployments — guiding users through device enrollment, subscription activation, and scan workflows
Documented technical interactions, diagnostic steps, and resolutions in ticketing systems to support escalation workflows and audit trails

Event Technology Coordinator

St. Petersburg College | 2015 - 2017 | St. Petersburg, FL

artez@spc:~$ uptime

● Lab Management: 5 computer labs, 200+ workstations

● Uptime: 98%+ availability maintained

● Support: Faculty, students, and campus events|

Administered 5 computer lab environments with 200+ workstations, maintaining hardware inventory and high availability for student coursework
Deployed, configured, and maintained workstations across multiple campus facilities
Set up Windows domain accounts for student enrollment, enabling multi-campus access, and provided first-level troubleshooting for login and credential issues
Coordinated technology setup and AV integration for campus events including projectors, audio systems, microphones, and presentation media

Technical Expertise

🌐 Networking & Connectivity

CompTIA Network+ TCP/IP Routing & Switching DNS & DHCP VLANs & Subnetting VPN VoIP Support Network Diagnostics Device Provisioning

🛡️ Security & Identity

CompTIA Security+ Identity & Access Management SSO / MFA / Passkeys Firewalls & ACLs 802.1X Incident Response Endpoint Security Access Provisioning

💻 Systems & Support Operations

CompTIA A+ Windows 10/11 macOS Linux (Ubuntu) Microsoft 365 Windows Domain Environments Ticketing Systems Cloud Fleet Monitoring Hardware Troubleshooting Root Cause Analysis

Let's Connect

Technical support and operations professional with 8+ years of production experience across enterprise ISP, cloud-connected commercial equipment, and campus IT environments. Open to technical support, IT operations, infrastructure, and adjacent roles in the Tampa Bay Area or remote.

artez@professional:~$ whoami

Technical Support & Operations Professional

Location: Tampa Bay Area, FL

Status: Open to opportunities

Portfolio: artezchapman.com | github.com/artezchapman|

📧 [email protected]

📱 813-693-2239

💼 linkedin.com/in/artezchapman

💻 github.com/artezchapman